Account help
Recovery, personal-account deletion and workspace closure.
Recover access
Forgotten your app password? Request a password-reset email. If you use Google, choose Continue with Google on the sign-in page. Resetting your app password does not change your Google password.
No reset email or an expired link?
Check your spam folder and the email address you used for your account. Allow time for delivery before requesting another message. Use the latest email; expired or already-used links cannot be used again. Request a verification email if you still need to verify your address.
Lost access to your email or Google account?
Contact support for assisted account recovery. We need to verify your identity and, where relevant, your authority over the workspace before changing access. Please do not create another account to replace the existing one. Your workspace owner cannot change your password or login email for you.
A change could not be confirmed?
Sign in again and check Settings before repeating a change. If access is blocked or the result is unclear, contact support. Never send your password, verification codes, recovery links or private artwork files to support.
Request personal-account deletion
Contact support and say that you want to delete your personal account. We will verify that the request is yours and explain the effect before you confirm.
Leaving or deleting your personal account does not automatically delete the workspace’s shared library, decks or your saved contributions. If you are its Owner, ownership must be safely transferred or workspace closure arranged first. An active workspace must not be left without an Owner.
Request workspace closure
Only the workspace Owner can request closure. Contact support to discuss access, saved data and available export options before confirming removal. An ordinary Member cannot close the firm’s workspace.
Subscription cancellation and workspace deletion are separate. Support will explain the applicable retention and backup handling before a deletion is confirmed. Sending an email or opening this page does not delete anything.